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Client Intervention Training – Achieving the Best Outcomes

 
Courses can be formed from these main subject areas:
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The Care Act 2014: Implications for Services

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Working with Gang Culture

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Managing Aggressive Behaviour

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Motivational Interviewing

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Motivational Interviewing – Advanced

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Solution-focused Brief Therapy

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Solution-focused Brief Therapy – Advanced

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Cognitive Behavioural Therapy

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Safeguarding Adults

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Safeguarding Children

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Lone Working

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Survivors of Sexual Abuse

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Bereavement & Loss

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Professional Boundaries

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Service User Involvement

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Risk Assessment & Management

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Cultural Diversity & Inclusion

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Assessment & Support Planning

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Key Working

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Self-injury

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Debt Counselling

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Managing Stress & Burnout

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Supporting Young People Leaving Care

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Communication Skills

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Working with Adolescents and Young People

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Transactional Analysis for Better Communication

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Counselling Skills

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Building Effective Relationships with Clients

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Adult Disclosure of Childhood Abuse

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Emotional Intelligence

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Resilience Building for Staff

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Understanding Eating Disorders

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Introduction to Mindfulness

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Mindfulness Level 2

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Promoting Digital Inclusion

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Client Involvement & Empowerment

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Dealing with Complaints Positively

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Dialectical Behavioural Therapy

 

Promoting Digital Inclusion

For most of us, using computers and the Internet is a daily occurrence – how could we do our jobs without them?

However, recent research has shown that 21% of Britain’s population lacks the basic skills and capabilities required to realise the benefits of digital technology. Between 75% and 90% of jobs require at least some computer use and, if things go according to Government plan, applications for many welfare benefits will be online-only by 2017.

Our course looks at the barriers for those excluded and how can support our service users with their digital skills. It provides creative ideas and approaches to engaging service users with digital technology, including some interesting examples of successful work in the field of digital inclusion.

There will be a lot of active, hands-on participation throughout the day and you will go away with lots of resources and great ideas to put into practice within your own service!

Usual course length: 1 day

Courses can be tailor-made from the following elements:

  • What is meant by Digital Inclusion
  • The impact of the 'digital divide', and identifying the barriers to improving digital skills
  • The benefits of improving online skills and the online resources available to support this work
  • Exploring informal, creative approaches to introducing digital skills and activities for clients
  • Developing effective methods to enable you to support your clients to improve their digital skills (and perhaps your own!)