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Client Intervention Training – Achieving the Best Outcomes

 
Courses can be formed from these main subject areas:
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The Care Act 2014: Implications for Services

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Working with Gang Culture

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Managing Aggressive Behaviour

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Motivational Interviewing

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Motivational Interviewing – Advanced

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Solution-focused Brief Therapy

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Solution-focused Brief Therapy – Advanced

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Cognitive Behavioural Therapy

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Safeguarding Adults

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Safeguarding Children

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Lone Working

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Survivors of Sexual Abuse

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Bereavement & Loss

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Professional Boundaries

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Service User Involvement

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Risk Assessment & Management

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Cultural Diversity & Inclusion

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Assessment & Support Planning

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Key Working

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Self-injury

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Debt Counselling

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Managing Stress & Burnout

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Supporting Young People Leaving Care

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Communication Skills

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Working with Adolescents and Young People

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Transactional Analysis for Better Communication

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Counselling Skills

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Building Effective Relationships with Clients

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Adult Disclosure of Childhood Abuse

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Emotional Intelligence

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Resilience Building for Staff

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Understanding Eating Disorders

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Introduction to Mindfulness

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Mindfulness Level 2

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Promoting Digital Inclusion

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Client Involvement & Empowerment

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Dealing with Complaints Positively

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Dialectical Behavioural Therapy

 

Communication Skills

Usual course length: 1-2 days

Courses can be tailor-made from the following elements:

  • Understanding the principles of effective communication in client work – verbal and non-verbal, overt and covert
  • Clarifying your own communication style and what influences it
  • Learning from prominent theories of communication, especially person-centred approaches such as Transactional Analysis
  • Encouraging feedback from service users while maintaining appropriate boundaries
  • Practising using communication skills in the interviewing and assessment of Service Users