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Training & Consultancy in Business Continuity Management

Photographs from Mosaic courses.

MOSAIC is very pleased to be able to add training and consultancy in Business Continuity Management (BCM) to its range of services.

Angela Harrison Consulting

In doing so we are partnering with Angela Harrison Consulting, who are specialists in this field, and have a proven track record of excellence.

All local authorities need to have BCM plans in place, and it is becoming increasingly important that the voluntary sector organisations which work them need to have BCM plans too.

What is Business Continuity Management?

Business Continuity Management (BCM) is an ongoing set of processes that will help your organisation anticipate, prepare for, prevent, respond to and recover from disruptions, whatever their source or scale and whatever part(s) of your organisation they affect.

In practical terms this means:

  • Knowing what the most important aspects of your services are and what you need in order  to deliver them (identified in a process called Business Impact Analysis)
  • Understanding what might affect the smooth running of the most important parts of your organisation (risk assessment)
  • Having a plan so that you can get back to normal quickly if these vital functions are disrupted. (business continuity planning)
  • Checking and updating your plans (plan testing and maintenance).

Causes of Disruption

It can be easy to focus only on very dramatic events such as terrorism. However, the most likely causes of disruption can be more mundane. They can be internal to your organisation (e.g. a key member of staff retiring or failure of your IT systems), or external (e.g. severe weather closing down the road network or the business failure of one of your key suppliers).

Disruptive incidents are not uncommon, so effective planning and preparation is essential.

Why Bother With Business Continuity Management?

You will be in a better position to win contracts

Organisations like local authorities that contract goods and services are increasingly building the requirement for business continuity planning into their procurement and commissioning processes. 

It could keep you in business

Evidence shows that those organisations without a business continuity plan are much more likely to fold after an incident than those organisations who are prepared.

Being able to cope is good for your reputation

In order to be a successful organisation you need to be able to consistently meet the requirements of your funders and deliver the agreed service. If you can't do this then funders will look elsewhere.

It could save you money

Insurance providers are starting to ask businesses and voluntary organisations whether they have a business continuity plan when they apply for insurance.

Long term advantages

You will depend on a number of other organisations to deliver your key services. Once you have business continuity arrangements in place you can then increase your resilience even more by asking your partners and suppliers to also plan for disruption. This is known as 'supply chain resilience' and is key to you successfully coping with disruption. 

and...most importantly, your service users continue to get the services that they need.

Getting Started with Planning

You might be wondering 'where do I start?' when there are so many things that could disrupt your business!
This is where we can help – using our experience to focus on key principles and most likely risks.
There are some basic principles which, if you take them on board, will make business continuity much easier and manageable for your organisation. For example:

1. Business Continuity is not business as normal!

During disruption, you should not expect to be able to deliver everything you normally would to your customers. Business Continuity is knowing what the most important aspects of your services are and how these can continue to be delivered, or recovered as quickly as possible.

2. Don't scenario plan - plan for the outcomes of a crisis, rather than the cause

Using outcomes as a starting point makes planning of your response to business interruption much easier and more likely to succeed

3. Make your Business Continuity Planning realistic and proportionate to the risk of disruption
Spend less time thinking about disruption that is less likely to affect your business. So, if your organisation is based in a high flood risk area you may want to think about what you could do to run your business if a flood meant you were unable to temporarily access your building. There is a National Risk Register for the UK which shows the likelihood of a range of disruptive events.

Services Offered

Listed below are some of the most commonly requested services that we can provide. Please contact us to discuss your specific requirements. 


A range of training is available to support the ability of your organisation to withstand disruption including:

  • Business Continuity Basics
  • Business Impact Analysis
  • Developing Strategies and Plans
  • Testing and Exercising

Resilience audit:

We can carry out a check of your systems and processes for dealing with disruption. Areas for improvement and action will be identified and, where requested, support to address gaps provided.

Plan production/ revision:

We can lead on the production or revision of specific plans in conjunction with the relevant staff in your organisation.

Plan testing and exercising:

We are able to work with you to design a specific scenario to test your plans, as well as produce post exercise reports and action plans to address any gaps identified.

The ‘Sales Pitch’

Needing to convince your Board, senior managers or staff about the value and purpose of planning for disruption? We can produce presentations and proposals, or deliver briefing sessions to promote the benefits of business continuity planning to your organisation.

Incident de-brief

Some of the best planning comes out of real life incidents. By reviewing the approach taken, what worked, and what could have been done better, we can work with you to devise or update contingency plans.

Our Approach

Commitment to public and third sector organisations

Unlike most business continuity consultants, we work solely with public and third sector organisations. We have wide-ranging experience of working in these sectors ourselves, and therefore have an understanding of the particular pressures and constraints.

Knowledge transfer

Business continuity is most successful when its value is realised throughout the organisation and the processes are part of your standard management practices. Whilst it’s great if you get us back for further work, our aim is to equip your organisation to operate its own business continuity processes and not rely on external support permanently.  


We promise to provide easy to use and understand information and templates that are as free from jargon and technical terminology as possible.

Pragmatism, honesty and openness: 

We won’t try and persuade you to have a service you don’t need. Where you already have arrangements in place that just need modifying we’ll suggest this rather than re-inventing the wheel.

Mosaic. Training for Social Care Professionals.

Thanks for making it a relatively easy and painless process. If only everyone did this.